{"id":3562,"date":"2025-07-07T10:05:30","date_gmt":"2025-07-07T08:05:30","guid":{"rendered":"https:\/\/handel-schweiz.com\/?post_type=veranstaltung&p=3562"},"modified":"2025-07-14T10:40:13","modified_gmt":"2025-07-14T08:40:13","slug":"concret-reclamations-des-clients","status":"publish","type":"veranstaltung","link":"https:\/\/handel-schweiz.com\/fr\/veranstaltung\/concret-reclamations-des-clients\/","title":{"rendered":"CONCRET: R\u00e9clamations des clients"},"content":{"rendered":"\n
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CONCRET<\/b>: R\u00e9clamations des clients<\/p>\n <\/h1>\n <\/div>\n\n

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Comment r\u00e9agir en cas de demande de r\u00e9paration d’un d\u00e9faut et de dommages-int\u00e9r\u00eats ? (en allemand)<\/p>\n \n

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<\/i><\/span>9. September 2025<\/span><\/p>\n\n

<\/i><\/span>16.00 – 17.00 h<\/span><\/p>\n \n

<\/i><\/span>online<\/span><\/p>\n <\/div>\n<\/div>\n <\/div>\n\n

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Dans les situations conflictuelles avec les clients, les entreprises font souvent des concessions pr\u00e9cipit\u00e9es qui peuvent s’av\u00e9rer probl\u00e9matiques par la suite si aucun accord n’est trouv\u00e9. C’est pourquoi les entreprises doivent prendre des mesures pr\u00e9ventives en cas de r\u00e9clamations et se pr\u00e9parer correctement aux n\u00e9gociations avec les clients.<\/p>\n

Dans le cadre de \u00ab CONCRET \u2013 Forum d\u2019experts \u00bb de Commerce Suisse, l’avocat David Liatowitsch<\/a> du cabinet d’avocats burckhardt AG \u00e0 Zurich vous expliquera ce \u00e0 quoi il faut pr\u00eater attention lors des r\u00e9clamations de clients et des discussions de conciliation. Apr\u00e8s son expos\u00e9, il se tiendra \u00e0 votre disposition pour r\u00e9pondre \u00e0 vos questions.<\/p>\n

Notez d\u00e8s maintenant la date dans votre agenda et transmettez l\u2019offre \u00e0 vos collaborateurs, coll\u00e8gues et pairs.<\/p>\n

Vous pouvez vous inscrire gratuitement via le lien suivant : Lien<\/a><\/p>\n

Inscription : Lien inscription<\/a><\/strong><\/p>\n

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